Shipping Policy

Shipping Policy — Velmont Shoes

Last updated: 2025

At Velmont Shoes, our goal is to provide fast, reliable shipping no matter where you live. We process and deliver orders worldwide and work hard to ensure every package arrives safely and on time.

Order Processing

  • Orders are processed within 1–2 business days after your order is placed.

  • Processing times exclude weekends and holidays.

  • You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation email once your order has been dispatched.

  • During peak seasons or high-volume periods, processing may be extended by 1–3 additional business days.

  • We aim to ship orders as quickly as possible; however, processing times are not guaranteed.

Shipping Times

Shipping time refers to the period after your order leaves our warehouse.

Estimated Delivery Times:

  • United States: 3–10 business days

  • Canada, Europe, Australia, United Kingdom: 7–12 business days

  • Rest of World: 20–25 business days

Delivery timeframes may vary due to carrier delays, customs processing, holidays, or high-volume shipping seasons.

Shipping Rates

  • Shipping charges are calculated and displayed at checkout.

  • Delivery estimates begin once your order ships, not when the order is placed.

Shipping Carriers

We partner with reputable carriers, including:

  • USPS

  • UPS

  • FedEx

  • DHL (for select countries)

Carriers may vary depending on destination and warehouse location.

Shipment Confirmation & Tracking

Once your order has shipped:

  • You will receive a Shipment Confirmation Email containing your tracking number(s).

  • Tracking information may take up to 24 hours to update.

  • Our website offers 24/7 chat support if you need assistance.

Delays & High-Volume Periods

During holidays, promotions, or unforeseen high-volume periods:

  • Orders may require additional processing time.

  • Carrier or customs delays are outside our control.

  • If a significant delay occurs, we will notify you via email.

International Shipping & Customs

For international orders:

  • Customs fees, duties, or taxes may apply depending on your country.

  • These charges are not included in your order total and are the customer’s responsibility.

  • Customs processing may impact delivery times.

Incorrect Addresses

Please ensure your shipping address is complete and accurate.

Velmont Shoes is not responsible for:

  • Packages shipped to incorrectly entered addresses

  • Delays caused by address errors

  • Lost packages due to incomplete or incorrect shipping details

If a package is returned to us, we can reship it once the correct address is provided and a reshipment fee is paid.

Lost, Stolen, or Damaged Packages

Velmont Shoes is not responsible for packages that are:

  • Marked “delivered” by the carrier

  • Lost after delivery

  • Stolen from mailboxes or property

If your package arrives damaged, contact us within 7 days of delivery and include:

  • Photos of the damaged item

  • Photos of the packaging

  • Your order number

We will assist you based on the situation.

Questions or Support

For help with orders, tracking, or delivery issues, contact us at:
📧 help@velmontshoes.com